Privacy Notice

When you submit a contact or demo request form, we collect the information you provide — such as your name, business email address, company name, industry, and any message or questions you include. This information is used to respond to your inquiry and, where appropriate, to follow up about Idrava's services.

In the course of onboarding and service delivery, we may collect information about your organization, such as your industry, company size, types of data you work with, and business goals. This helps us tailor our analysis and recommendations to your needs.

To provide AI-assisted analysis, customers upload business documents — including reports, spreadsheets, PDFs, internal data exports, and similar files. These documents are processed in order to generate summaries, insights, trends, cost-saving opportunities, risk flags, and action plans.

Customers are responsible for ensuring that any documents uploaded to Idrava do not contain unnecessary sensitive personal information unless a written data processing agreement or similar arrangement is in place. We recommend redacting personal data from documents before upload where it is not relevant to the analysis.

We may collect standard website usage data — such as pages visited, session duration, referring URLs, browser type, and device type — through analytics tools. This data is used in aggregate to understand how the website is used and to improve our service. We do not use this data to build individual behavioral profiles for advertising purposes.

We use contact and business information to respond to demo requests, schedule consultations, and communicate with prospective and active customers about how Idrava can support their organization.

Uploaded documents are processed by Idrava's platform — which may use AI APIs or cloud services — to generate business analysis outputs. These outputs are returned to the customer and used to deliver the contracted service.

Aggregate usage data and customer feedback help us identify areas for improvement, prioritize product development, and refine the quality of AI-generated analysis.

We may send informational emails related to your inquiry, the status of your account, service updates, or new features. We do not send unsolicited commercial email to people who have not expressed interest in Idrava's services.

We apply industry-standard security measures to protect information handled through Idrava's platform, including encryption of data in transit and at rest, access controls, and secure infrastructure practices. No system is completely immune to security risks, and we encourage customers to use strong credentials and report any suspected security concerns promptly.

Idrava's service is designed to handle business documents, financial data, operational reports, and similar business-sensitive information. Customers should be thoughtful about what personal data appears in uploaded documents. We recommend removing or redacting personal information — such as employee personal details or customer personal data — from documents before upload, unless such information is directly relevant to the analysis and a data processing arrangement is in place.

Most customers use Idrava's cloud and API-based deployment, which provides a good balance of speed, cost, and security for the majority of business use cases. Organizations with heightened data sensitivity — such as those in heavily regulated industries — may benefit from discussing private or local deployment arrangements, where processing can occur in more controlled environments.

Idrava does not claim HIPAA, SOC 2, GDPR, or other specific regulatory compliance unless certifications are formally in place for your specific engagement. Our platform is designed with privacy-conscious workflows and deployment flexibility to support your organization's own compliance program.